Healthcare professionals

What healthcare professionals observe with Spokeo

Psychologist, nurse coordinator, care-home director, psychomotor therapist: those who support hard-of-hearing people every day see what a hearing assistant changes in the quality of exchanges. Here is what they observe, in their own words.

Asmaa Belgacem, Psychologist, DomusVi (Medicis residence, Argenteuil)

What moves me deeply when I use it is seeing faces light up as patients realise they can once again take full part in conversations. Ethically, this is a remarkable step forward, because it preserves the dignity and the privacy of every exchange.

The hearing-support device you offered us is, in my view, a genuine innovation in care. It helps not only patients and their families, but also caregivers, who no longer have to repeat the same information over and over or strain their voice all day long.

In my day-to-day work, it is far more comfortable to communicate without raising my voice, especially with patients who value discretion about how they feel and what they are going through.

Excerpt from a letter sent to Spokeo, March 2025.

Éric Préjan, Care-home director, Le Bois Soleil care home, Bois d'Arcy

Éric Préjan explains how Spokeo has become part of the daily routine in his care home: families collect the headset at reception, communication with residents has clearly improved, and one resident who refused any hearing aid was even able to watch his son's wedding in Portugal over a video call.

Read the transcript

I'm Éric Préjan, director of the Le Bois Soleil care home in Bois d'Arcy, a 90-bed facility. We tried it at first just to see how it worked, and in the end it works very well.

Residents, and their families in particular, have got into the habit of collecting the headset at reception to use it in conversations. It's part of our daily routine now.

It was quite convincing, especially with one of our residents, and it moved us all: Spokeo genuinely improved communication, and she was able to express herself far more than before. One resident with severe hearing loss, who refuses to be fitted with anything, was even able to attend his son's wedding in Portugal through a direct link on the computer. We had thank-you messages from the whole family. It really is a lovely tool.

Astrid Hermès, Psychomotor therapist, Le Bois Soleil care home, Bois d'Arcy

Astrid Hermès explains why the headset is a valuable alternative for residents who can't tolerate hearing aids. She describes one resident, long cut off from her surroundings, with whom the team was able to reconnect, and highlights how simple it is to use: two buttons, you put the headset on.

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My name is Astrid Hermès, I've been a psychomotor therapist at the Le Bois Soleil care home for two years. My role is to support residents on a motor and cognitive level, to bridge the body and the mind. I work in particular on fall prevention and relaxation.

Some residents can't bear wearing hearing aids, and the headset is an alternative for those who are reluctant. One lady, for instance, completely withdrawn, cut off from her surroundings for several years: with the headset, we were able to talk with her, something we had never really managed before. It took us by surprise. And it's very simple: two buttons, you put the headset on, and that's it.

Nathalie Pradel, Family liaison manager, Korian Le Flore care home, Montgeron

Then working at the Korian Le Flore care home in Montgeron, Nathalie Pradel tries Spokeo with a resident she and her team had believed to be disoriented, when in fact she simply could no longer hear. The headset changed the situation completely. The demonstration is immediate: without the headset, the resident doesn't catch the questions, whereas with it she answers straight back, even starting to joke again.

Read the transcript

Let me introduce myself: my name is Nathalie Pradel, I've been at this care home in Montgeron for eight years. I was a nursing manager, and I'm now the family liaison manager. Today I had the chance to try this headset with one of our residents, who has severe hearing problems. We had thought she had cognitive difficulties, because she would smile and not answer the questions we asked her, but it was only down to her hearing. Her family had tried hearing aids, but she couldn't tolerate them. We were lucky enough to try this headset: it really lets us speak without shouting, spare our voice, and above all make ourselves understood and give this resident back a social life and communication.

— Hello, Madame Grégoire.
— Hello.
— Did you have a good lunch, Madame Grégoire?
— I'm a bit hard of hearing.

Then, with the headset on:
— So, Madame Grégoire, can you hear me well?
— There we go, yes, yes.
— You can hear me really well, that's wonderful. As I was saying: this afternoon, don't forget the snack, there's a good chance we'll have a nice apple tart or a strawberry tart.
— Oh, I'd prefer the strawberry tart, but they're not in season.

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