Case study
Spokeo in Emera's care homes: from a pilot to a 45-site rollout
Emera Group, one of Europe's leading networks of senior living residences and care homes, has chosen to roll out our hearing assistant across all 45 of its French-speaking homes to improve communication with hard-of-hearing residents.
The context
Hearing loss affects a majority of residents in care homes. It complicates care, weakens the bond with families and speeds up isolation. Many residents no longer wear hearing aids, because they are hard to handle, uncomfortable or simply forgotten. For care teams, it is a daily obstacle: repeating, raising your voice, without always being understood.
A pilot on 5 sites, then a rollout across 45
After a pilot in 5 homes, Emera Group is rolling out Spokeo across all 45 of its French-speaking homes, in mainland France, in the French overseas departments and territories, in Switzerland and in Belgium.
The principle reverses the usual logic: it is not the resident who is fitted with a device. The caregiver or relative wears a directional lapel microphone, and a bi-conduction headset is placed on the resident. No settings, no complex handling, no prescription. An approach particularly suited to residents with cognitive impairment, for whom wearing and maintaining a conventional hearing aid is often impossible.
The results measured by Emera
Satisfaction survey carried out by Emera across its homes.
- 100%would recommend and continue the solution
- 98.3%help with communication and hearing
- 96.7%overall usefulness
- 95%ease of use
- 95%overall satisfaction
- 93.3%sound quality
- 91.7%headset comfort
Tested in 5 Emera homes, this solution far exceeded our expectations. Residents, families and care teams unanimously praised its effectiveness.
Concrete benefits for residents, families and teams
For residents
Regaining understanding during care, medical appointments and everyday moments, and so preserving social connection and self-esteem.
For families
Reconnecting through smooth conversations during visits, without the frustration of communication difficulties.
For care teams
Saving time, reducing the fatigue of constant repetition and making it easier to obtain informed consent.
Why Emera chose Spokeo
With more than 35 years of experience and over 120 homes across Europe, Emera Group puts innovation and residents' quality of life at the heart of its approach, with 100% of its homes rated A or B by France's Haute Autorité de Santé. Having identified hearing difficulties as a major barrier to quality conversations, Emera was looking for a concrete solution, easy to deploy, prescription-free and suited to the realities of the field. Spokeo, winner of the Grand Prix at the 2025 Concours Lépine International, met this brief.
Sources
- Joint press release from Emera and Spokeo, 23 April 2026.
- Emera rolls out Spokeo across its homes (Spokeo blog)
- Emera bets on innovation (Hospimedia)
Emera press contact: Manon Prevost, Communications Director.
