Spokeo troubleshooting

How to properly use Spokeo

Converse with Spokeo

Watch this video tutorial to learn how to set up and use Spokeo in microphone mode.

Connect Spokeo to a Bluetooth source

Watch this video tutorial to learn how to connect Spokeo to an external audio source.

My Spokeo won't turn on

Preliminary checks

Ensure that both the headset and microphone are sufficiently charged. To check the device's battery level, attach the microphone to the headset and then connect the headset to the power cord. A charging cycle will begin. The color of the charging LED indicator light indicates the charge status of the headset and the microphone.

The microphone and headset do not connect

Preliminary checks

Ensure that the microphone and headset are sufficiently charged (see procedure "My Spokeo won't turn on").

If Spokeo is charged enough, follow these 4 steps.

If Spokeo is sufficiently loaded, follow the following 4 steps.

(Smartphone, Tablet, TV, etc.)

The headset does not connect to an external audio source

Preliminary checks

Ensure that the headset is sufficiently charged. (See procedure "My Spokeo won't turn on").

If Spokeo is charged enough, follow these 4 steps.

The headset volume is not loud enough

Ensure that the headset is sufficiently charged. (See procedure "My Spokeo won't turn on").

Set the volume button on the headset to position 1.

The headset sound is unstable

Preliminary checks

Ensure that the headset is sufficiently charged.
(See procedure "My Spokeo won't turn on").

Set the volume button on the headset to position 1.

Reset procedure

Prerequisites
Ensure that the headset is sufficiently charged. (See procedure "My Spokeo won't turn on"). Set the headset’s volume button to position 1.

The reset procedure is performed through the headset only.

Procedure
Press and hold the Reset button on the headset for 10 seconds, until you hear a confirmation beep indicating the reset. Once reset, the headset light will rapidly flash blue.