FAQs
Find answers to all your questions on this page. Multiple sections are available for easier navigation.
Use and cleaning
Where is the microphone charging port?
The Smart-Mic charges through contact when magnetically attached to the headset. A 1.5-hour charge provides over 5 hours of continuous use of Spokeo.
How to pair or connect Spokeo to an external Bluetooth device?
Once you've powered ON your Spokeo Sound Boost (headset) and set it in Bluetooth mode (orange button set to ᛒ), open your tablet or smartphone's Bluetooth’s menu and search for the “spokeo” device. Once identified, authorize pairing. Your headset will automatically connect to your external Bluetooth device, allowing you to instantly enjoy phone calls, audiobooks, high-quality video meetings, or any other multimedia content. Once paired or connected, you won’t need to repeat the pairing procedure again. Your tablet or smartphone will automatically reconnect again next time you’lll need.Remember to switch Sound Boost back to microphone mode (orange button set to "microphone") if you want to use Spokeo for conversations.
How to change headset volume?
Spokeo Sound Boost is preset with 2 volume settings (1 and 2) to meet the conversation needs of over 95% of headset users. If setting 2 is not loud enough, please move the microphone closer to your mouth or increase the volume on your connected Bluetooth external device.
What is the microphone’s range?
The Smart Mic microphone is designed to transmit voice within a range of 10 meters. No need to be close to your patient, customer or loved one’'s ear to communicate effectively.
Does it work even if I wear a face mask?
Wearing a face mask prevents your conversation partner from lip-reading. Spokeo is even more useful in this scenario, thanks to voice isolation, ear encapsulation, and bi-conduction patented technology.
How to clean the headset and how often?
Spokeo should be cleaned using cleansing wipes. For hygiene reasons, it is recommended to clean Spokeo (both the microphone and the headset) after each use.
More questions?
Please visite our dedicated FAQ page.
Customer service and returns
My package is damaged, what should I do?
We are sorry to hear this. We will do everything we can to provide your the better experience possible. Please visit Returns and Refunds.
How to contact Spokeo?
It's simple, email is at info@myspokeo.com or call us at +33(0)1 83 64 72 27. We're here to answer your questions.
Payment options
Accepted payment methods include Credit card and Apple Pay. For any other payment method, please email us at info@myspokeo.com.
What’s included in the price?
Our prices include the shipping and handling fees worldwide.
Return policy
With Spokeo, it's satisfaction guaranteed or your money back within 30 days of delivery, no questions asked. However, we always strive for improvement and would appreciate your feedback and the reasons for your return.Learn more about our return policy.
Product and tech questions
Is bone conduction vibration uncomfortable?
No, the vibration is barely noticeable... just enough for the sound signal to be transmitted directly to the inner ear. The hypoallergenic silicone pads covering the vibrators prevent any discomfort in the contact areas.
Is Spokeo a hearing aid alternative?
It’s not. A hearing aid is a medical device (prescribed by a doctor) and is worn throughout the day. Spokeo is a listening assistant that is worn occasionally during the day. Also, a visit to an ENT specialist every 2 years is considered good practice.
Is Spokeo intended for permanent use?
Spokeo is designed for occasional use, whenever you communicate with someone who struggles to understand you. There's no need to wear the headset constantly. Instead,if you are a care giver, you can keep the microphone attached to your collar to minimize handling.
Can I use Spokeo with a hearing aids?
If you experience difficulties communicating with a hearing aid users, you can certainly use Spokeo after removing the hearing aids. It's important to note that Spokeo is not a substitute for hearing aids. Spokeo is designed to enhance occasional and quality communication. Its technical features, such as the remote microphone, the headset's sound isolation, and HD sound transmission through air and bone conduction, make it a particularly effective solution.