Legal Summary (in brief)
The French accessibility law aims to ensure that everyone, including those with hearing disabilities , can access the same information and services as the rest of the population. Several texts structure this framework:
- Law of February 11, 2005 : establishes the principle of universal accessibility in public buildings (ERP), transport and daily life.
- Law for a Digital Republic (2016) : strengthens the accessibility of online sites and services (RGAA: text alternatives, adapted navigation, etc.).
- Decree of May 9, 2017 : requires accessibility of telephone services for deaf, hard of hearing or aphasic people.
- ERP : obligation to install listening aids (magnetic loops, HF/IR systems, adapted microphones) and to broadcast clear and intelligible announcements.
The overall objective is simple: to ensure equal access to information and communication , regardless of disability.
In practice, innovative solutions like Spokeo complement this legal framework and facilitate daily exchanges.
French law on accessibility and disability
Law No. 2005-102 of February 11, 2005 establishes accessibility in France: right to compensation, universal accessibility (public buildings, transport, digital services) and citizen participation of people with disabilities.
- Law for a Digital Republic (2016): accessibility obligations for online services (RGAA, text alternatives, etc.).
- Decree of May 9, 2017 : accessibility of telephone services (transcription, interpretation, dedicated time slots).
- ERP : sound transmission devices (induction loops, HF/IR), adapted signage, maintenance.
Sources: handicap.gouv.fr · Legifrance (decree 2017)
Obligations specific to hearing impairment
The law provides for listening aids in ERPs, intelligible broadcasting of announcements, accessibility of telephone services and compliance of digital services.
- ERP: magnetic induction loops, HF/IR systems, adapted microphones, signage.
- Transport and public places: clear voice announcements and accessible alternatives.
- Telephone services: accessibility by transcription/interpretation.
References: Cerema · Axe-Audio (synthesis)
Persistent challenges
- Invisibility of hearing impairment → unequal consideration.
- Missing or poorly maintained equipment in existing buildings.
- Costs/times for installation and maintenance of fixed devices.
- Difficulty in daily exchanges (family, establishments, consultations) even outside of ERP.
For further information: SurdiFrance · Le Messageur
Spokeo: a complementary hearing accessibility solution
What is Spokeo?
Spokeo is a wireless listening assistant ( PSAP ) designed to improve the understanding of face-to-face conversations . It combines:
- a Sound Boost headset ( air + bone conduction),
- a Smart Mic smart lavalier microphone that picks up only the caller's voice and isolates unwanted noise.
Why is it innovative?
- Bi-conduction : clear reproduction even in the presence of obstacles in the ear canal.
- Noise isolation : focus on useful voice, reduction of hearing fatigue.
- Wireless & simple : ready to use, without complex settings.
- Recognition : winner of the 2025 Lépine Competition .
Technology: myspokeo.com · Media review: Acuite.fr
Try Spokeo in your establishment (EHPAD, practice, public reception)
View the Spokeo box Request a demoHow Spokeo Complements Accessibility Requirements
| Obligation/Objective | Contribution of Spokeo |
|---|---|
| Intelligible oral information (reception, counters, consultations) | Smart Mic + headset: clear and focused voice, immediate understanding. |
| ERP not equipped / under construction | Portable solution without work, in addition to fixed installations. |
| Inclusion & social connection |
Smoother exchanges from the reception of ERP or during medical appointments → less fatigue. |
| Raising awareness among teams | Simple tool to establish a culture of hearing accessibility in everyday life. |
FAQ — Frequently Asked Questions
What is the Accessibility Act 2005?
A French law that guarantees equal rights and imposes universal accessibility (ERP, transport, digital) for all people with disabilities.
Is hearing impairment covered by the law?
Yes. ERPs must provide listening aids (loops, HF/IR, adapted microphones) and clearly disseminated oral information.
What solutions exist for the hearing impaired?
Fixed devices (induction loops, HF/IR), written transcription, and portable innovations like Spokeo to clarify the speaker's voice.
Is Spokeo a hearing aid?
No. Spokeo is a listening assistant (PSAP) for specific situations. Hearing aids remain the first-choice solution in a care pathway .
Sources and references
- Law No. 2005-102 of February 11, 2005 — handicap.gouv.fr
- Decree of May 9, 2017 — accessibility of telephone services (Legifrance)
- Hearing impairment: understanding and improving — Cerema
- Accessibility regulations for the hearing impaired — Axe-Audio (summary)
- Accessibility — SurdiFrance
- Accessibility 20 years after the 2005 law — Le Messageur
- Spokeo Technology — myspokeo.com
- Lépine Competition 2025 — Acuite.fr
This content is informative and does not replace legal or medical advice.
