Money-back guarantee · Lépine International Award 2025
Try Spokeo for 30 days, risk-free
Test the Spokeo listening assistant in your real environment. If it doesn't fit your needs, send it back: we'll refund the full price of the set.
Two ways to try Spokeo
30-day trial: Money-back guarantee
Order your Spokeo set, try it at home or with your loved one for 30 days. If you're not convinced, return it and get a full refund.
- Free delivery within 5 to 7 business days (international)
- Free return if not satisfied
- Full refund of the set within 14 business days
- No hidden conditions, no commitment
Ready-to-use product, ships worldwide.
In-situ evaluation in your facility
Nursing homes, clinics, medical practices, care facilities: evaluate Spokeo in real conditions with your teams and residents. Dedicated support.
- Ready-to-use set delivered to your facility
- On-site evaluation with caregivers and residents
- Support from our B2B team
- Structured feedback after the trial period
Available for healthcare facilities and care institutions only.
Your 30-day trial, step by step
Order your set
Place your order on myspokeo.com. International shipping available (5 to 7 business days). The set arrives ready to use: headset, directional Smart Mic, charger and simple user guide.
Try it for 30 days
Use Spokeo at home, during medical appointments, at meals, while watching television. Take the time to judge. Our customer service is reachable Monday to Friday if you have questions.
Keep it, or send it back
If Spokeo works for you, there's nothing more to do. If not, send it back to us in its original packaging within 30 days. We refund the set in full.
Why you can trust us
Lépine International Grand Prize 2025
Spokeo received the 1st prize at the 2025 Lépine International Competition, an innovation award established in 1901.
Patented technology
Patented bi-conduction (air + bone) technology, the result of 5 years of R&D and 23 prototypes. A ready-to-use listening assistant, no audiologist setup required.
30-day money-back guarantee
Full return and refund of the set if you're not convinced. No return fees, no hidden conditions.
Customer service at your service
Our team is reachable from Monday to Friday. Response within 24 business hours.
Your questions about the 30-day trial
How does the Money-back guarantee work?
After receiving your Spokeo set, you have 30 days to try it. If you're not satisfied, contact our customer service by email or phone. We'll send you a free return label. After receiving the complete set in good condition, we refund the full purchase price within 14 business days.
What is the exact deadline to request a return?
You have 30 days from the date of receipt of your set to request a return. The package must then reach us within a reasonable time after your request.
Do I pay the return shipping costs?
No. We cover the full return shipping costs, regardless of your delivery country. You receive a prepaid label to print and stick on the package.
What's the difference between the individual trial and the professional trial?
The individual trial is a standard Money-back guarantee: you buy the set, you try it, you can return it within 30 days. The professional trial is reserved for healthcare facilities and care institutions (nursing homes, clinics, medical practices). It allows an evaluation in real conditions with support from our teams, through a dedicated process that starts with a request for quote.
Is Spokeo a hearing aid?
No. Spokeo is a listening assistant, not a medical hearing aid. It doesn't require a prescription or audiologist fitting. It's especially designed for people who refuse or cannot wear classic hearing aids, and for those who speak with them.
How long does delivery take?
Within metropolitan France: free delivery within 5 to 7 business days by Colissimo. International: 5 to 10 days depending on destination. You receive a tracking number as soon as we ship.
Ready to try Spokeo?
30 days to make up your own mind. Risk-free, no commitment.
For healthcare facilities only
Request a trial for your facility
Do you represent a nursing home, clinic, medical practice or care institution? Fill out the form below. Our B2B team will get back to you within 24 business hours to organize the in-situ evaluation.
